Policies and Procedures
It is our intention to provide our guests with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular massage clients of paradise passage studio. Please click any link below for more details.
At paradise massage studio, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.
ARRIVAL FOR YOUR MASSAGE
Please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows you time to fill out the appropriate client form (new clients), and change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.
We require cancellations to be made prior to 24 hours before the appointment time. If a cancellation is made within the 24 hour time period, or you don’t come to your appointment, we will charge a 30% cancellation fee. If a gift certificate or coupon is being used for the services, it will be redeemed as if used. This gives us enough time to fill the slot. If a client fails twice to cancel within 24 hours prior to their scheduled appointment they will be asked to pre-pay for future services.
LATE ARRIVAL POLICY
We regret that late arrivals will not receive an extension of their scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The full fee will be charged.
NO SHOW POLICY
Clients who fail to show for more than one appointment may be asked to pre-pay for future services. It is important that our massage therapists are compensated for reserved time slots.
Other Massage Policies
POLICIES AND PROCEDURES – INFORMED CONSENT
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.
POLICIES AND PROCEDURES – SCOPE OF PRACTICE
Paradise Massage Therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association.
Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.
Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The Massage Therapist is required to refer you for diagnosis and to follow recommendations of your physician.
POLICIES AND PROCEDURES – RESPECT FOR CLIENT NEEDS AND BOUNDARIES
Paradise Massage Therapists are happy to adjust pressure, temperature, music volume, work longer on an area, or move on if requested.
The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time, and is free to leave; the therapy door is never locked.
The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.
Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment – or you may request privacy and end the session. You are in control.
POLICIES AND PROCEDURES – PROFESSIONAL BOUNDARIES
Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.
The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also,the low back, hip & gluteus area will be massaged only with permission and can be worked through the draping if requested.
Sexual interaction or discussion of any kind between the client and the Massage Therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.
POLICIES AND PROCEDURES – CONFIDENTIALITY AND CONVERSATION
The discussion between the Massage Therapist and the client is confidential. The client may or may not choose to talk during the massage. Your Therapist will speak only when spoken to. Talk as little or as much as you like.
POLICIES AND PROCEDURES – EXISTING AND NEW MEDICAL CONDITIONS
It is the responsibility of the client to keep the Massage Therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.
The client must also keep the massage therapist informed of any changes in health conditions.
For clients undergoing chemo and radiation therapies – Massage can be great for you. Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.
Policies and procedures – regarding advertising you may see on this site
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- We reserve the right to make changes to this policy from time to time as needed. Changes may occur without warning and will be reflected on this page. If we make any significant change to this policy, we will provide notice of the change on this website.