Policies and Procedures

Policies and Procedures

It is our intention to provide our guests with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular massage clients of paradise passage studio. Please click any link below for more details.

DELAYS

ARRIVAL FOR YOUR MASSAGE

CANCELLATION POLICY

LATE ARRIVAL POLICY

NO SHOW POLICY

OTHER MASSAGE POLICIES

INFORMED CONSENT

SCOPE OF PRACTICE

RESPECT FOR CLIENT NEEDS AND BOUNDARIES

PROFESSIONAL BOUNDARIES

CONFIDENTIALITY AND CONVERSATION

EXISTING AND NEW MEDICAL CONDITIONS

Policies regarding advertising you may see on this site

Changes to this privacy policy

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Delays

At paradise massage studio, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.

In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

ARRIVAL FOR YOUR MASSAGE

Please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows you time to fill out the appropriate client form (new clients), and change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.

CANCELLATION POLICY

We require cancellations to be made prior to 24 hours before the appointment time. If a cancellation is made within the 24 hour time period, or you don’t come to your appointment, we will charge a 30% cancellation fee. If a gift certificate or coupon is being used for the services, it will be redeemed as if used. This gives us enough time to fill the slot. If a client fails twice to cancel within 24 hours prior to their scheduled appointment they will be asked to pre-pay for future services.

LATE ARRIVAL POLICY

We regret that late arrivals will not receive an extension of their scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The full fee will be charged.

NO SHOW POLICY

Clients who fail to show for more than one appointment may be asked to pre-pay for future services. It is important that our massage therapists are compensated for reserved time slots.

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Other Massage Policies

POLICIES AND PROCEDURES – INFORMED CONSENT

Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year will also be asked to fill out this form.

POLICIES AND PROCEDURES – SCOPE OF PRACTICE

Paradise Massage Therapists are licensed professionals and held to the highest standards of the American Massage Therapy Association.

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client.

Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The Massage Therapist is required to refer you for diagnosis and to follow recommendations of your physician.

POLICIES AND PROCEDURES – RESPECT FOR CLIENT NEEDS AND BOUNDARIES

Paradise Massage Therapists are happy to adjust pressure, temperature, music volume, work longer on an area, or move on if requested.

The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time, and is free to leave; the therapy door is never locked.

The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment – or you may request privacy and end the session. You are in control.

POLICIES AND PROCEDURES – PROFESSIONAL BOUNDARIES

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.

The breast and genital area will not be massaged under any circumstances. Permission will be asked before working close to these areas; otherwise, a professional distance will be maintained. Also,the low back, hip & gluteus area will be massaged only with permission and can be worked through the draping if requested.

Sexual interaction or discussion of any kind between the client and the Massage Therapist is NEVER appropriate. On rare occasions an involuntary sensual response to massage is natural and will subside on its own in a few moments.

We do not massage anyone under the age of 18 without parental consent.

POLICIES AND PROCEDURES – CONFIDENTIALITY AND CONVERSATION

The discussion between the Massage Therapist and the client is confidential. The client may or may not choose to talk during the massage. Your Therapist will speak only when spoken to. Talk as little or as much as you like.

We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.

POLICIES AND PROCEDURES – EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep the Massage Therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.

For clients undergoing chemo and radiation therapies – Massage can be great for you. Please note that we require a doctor’s note that states the doctor is aware of and agrees to the desired treatment.

If you have any questions on the above information, please direct them to the owner of Paradise Massage Studio – Karen, at 801.361.1305.

Policies and procedures – regarding advertising you may see on this site

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  • paradise massage studio collects non-personally identifiable information from you in order for us to better understand how our website is used. Information about a user’s visit is logged. This information may include source of entry (search engine, direct, third party marketing site), operating system, browser type, how long on site, page visits, and location. When visiting our website small text files known as “cookies” may be stored on your computer’s hard drive. We customize certain webpage content based on your browser type or the information provided by our cookie. We do not use cookies to retrieve personal information about you from your computer. If you reject the cookie, you will still be able to browse our site but certain areas may not appear correctly or work as intended. These areas can include online store and appointment bookings.

Changes to this privacy policy

  • We reserve the right to make changes to this policy from time to time as needed. Changes may occur without warning and will be reflected on this page. If we make any significant change to this policy, we will provide notice of the change on this website.

Policies and Procedures